If you're attending a fundraiser or church service and Werbylo is unable to access your current location, you'll need to update your privacy settings to allow access. To ensure the app can access your location, follow these steps: For iOS devices: Open Settings on your device. Select Privacy > Location Services. Slide the button to the right...Read More
Occasionally, our team may need to manually review donations. We kindly ask for your patience during this process. Our review period is Monday – Friday 9:00am-8:00pm EST and usually takes less than 24 business hours. To avoid a duplicate transaction, please refrain from resubmitting your donation. After our review, you will receive an email fr...Read More
Make sure you use the same email while creating an account on the mobile app. If the email IDs match with your past donation's email ID, all your previous donations will be visible.
If the changes you made online are not yet reflected in the app, please try refreshing the app by tapping the Refresh icon at the top left of your screen. If the issue persists, try logging out and then logging back in. If you are still experiencing issues, please submit a support request. Should you have any further questions, our Customer Su...Read More