Why am I having trouble getting the app to access my current location?

Posted on 2023-04-17 Updated on 2023-07-21

If you're attending a fundraiser or church service and Werbylo is unable to access your current location, you'll need to update your privacy settings to allow access. To ensure the app can access your location, follow these steps:


For iOS devices:


Open Settings on your device.

Select Privacy > Location Services.

Slide the button to the right to turn on location services (green).

Scroll to Werbylo and slide the button to the right to grant Werbylo access to your current location (button should be green).

Return to the Werbylo app and you should now be able to find nearby locations on the Search tab.


For Android devices:


Open Settings on your device.

Select Apps from the list.

Find Werbylo and select Permissions.

Select Location and then choose Allow only while using the app or Ask every time to turn on location services.

Return to the Werbylo app and you should now be able to find nearby locations on the Search tab.


If you have any further questions, please do not hesitate to contact our Customer Support team at support@werbylo.com.


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